We understand that sometimes things don’t work out as planned. At our website, we’ve made the return and exchange process simple and straightforward to ensure a hassle-free experience for you.
Eligibility for Returns
You may return items purchased on our website under the following conditions:
- Return Window: Returns must be initiated within 2 days of the delivery date.
- Condition of Items: Items must be unworn, unwashed, and in their original condition to qualify for a return.
Please note that items that do not meet these conditions will not be eligible for a return.
How to Initiate a Return
To initiate a return, simply visit our Contact Us page, where you’ll find all the necessary steps to begin the process. Our support team is here to guide you every step of the way.
Refund Policy
Here’s what to expect once we receive your returned item:
- Refund to Original Payment Method: All refunds will be credited to the original form of payment used during checkout.
- Processing Time: Refunds are typically processed within 5-10 business days after we receive and inspect your returned item.
If you experience any delays, we recommend reaching out to your bank directly for further assistance.
Exchange Policy
We offer exchanges for size adjustments only. If the size isn’t quite right, here’s what to do:
- Size Exchanges Only: Exchanges can only be made for different sizes of the same item. We do not offer exchanges for different products.
- Processing Time: Exchanges will be processed within one week of receiving your returned item at our warehouse.
Return & Exchange Processing Timeline
- For Refunds: Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.
- For Exchanges: If you’re exchanging an item for a different size, your new item will be dispatched within one week of receiving your return.
Damaged or Defective Items
We apologize if you received a damaged or defective item. To resolve the issue:
- Report a Defect: Please visit our Contact Us page, and include your order confirmation number along with a photo of the damaged or defective item. We’ll arrange for a replacement as quickly as possible.
Need Assistance? We’re Here to Help!
If you have any additional questions about returns, exchanges, or need further support, feel free to reach out through our Contact Us page. We’re committed to ensuring your satisfaction with every purchase.
